Terms of Use

Purpose of the Service

Libbu is a digital service that lets you create and converse with an AI-based representation of a loved one. The service is designed to support memories, processing and closeness — not for medical, legal or therapeutic advice.

Account and Access

• You need an account to use the service.
• You are responsible for ensuring your information is correct.
• You may not share your account with others (except where a guest function is intended).

Payment and Subscription

To keep Libbu sustainable and fair for everyone, here are the rules regarding payments.

• The service offers free options and paid products or services, including subscriptions such as Starter and Premium, memory credit packages, prepaid passes, and future add-ons if offered. Feature availability and limits, including manual memory and image memory limits, may vary by plan.
• Subscriptions renew automatically until you cancel them.
• You can manage your subscription at any time via your profile.
• Payments are generally non-refundable except where required by applicable law. If you cancel your subscription, future renewals stop, but the current billing period is normally not refunded unless required by law. However, you will continue to have access to the service until the end of the current billing cycle.
• Prepaid passes or one-time purchases, if offered, are paid in advance for the period or product shown at checkout. Refunds are normally not provided after delivery or access has started, except where required by law.
• For digital content, memory credits, AI-generated outputs, or services that begin immediately, you may be asked at checkout to consent to immediate delivery or performance and acknowledge that your statutory withdrawal right may be lost once delivery or performance has started.

User-Generated Content

What you write in your conversations and memories, and photos you choose to upload, may be stored securely and used to create a more personal experience. Photos may be analyzed to create editable image descriptions and may be stored in optimized formats such as WebP. You are responsible for what you choose to share. Do not upload content that is illegal, offensive or copyrighted without permission.

Public memory profiles & Memorial Pages

Libbu allows users to create both private and public memory profiles.

Private memory profiles are visible only to the account owner and invited participants.

When a user chooses to make a memory profile publicly accessible (for example through a Public Memorial Page), additional review and moderation standards apply.

Public Review

We reserve the right to review, approve, reject, or remove any memory profile or Memorial Page before or after it becomes public.

Public visibility is a privilege, not a guaranteed right. We may suspend or disable public access, remove public memory profiles without prior notice, and disable accounts in case of repeated or serious violations.

Public Content Standards

Public memory profiles and Memorial Pages may not:

• Promote hate, violence, or discrimination
• Glorify criminal acts or extremist ideologies
• Contain defamatory, abusive, or explicit material
• Be created primarily to provoke, harass, or destabilize the platform

We acknowledge that historical and cultural perspectives may vary. However, Libbu prioritizes maintaining a respectful and emotionally safe environment.

Memorial Contributions

Visitors may submit memories and optional images to Public Memorial Pages.

All submissions require email verification and are subject to approval by the memory profile owner before publication.

We reserve the right to remove or reject content that violates these guidelines or applicable law.

Privacy and Data Protection

• We store your information in accordance with GDPR.
• Your data is never shared with third parties without your explicit consent.
• You can request that your data be deleted at any time.

Read more in our privacy policy.

Themes and Illustrations

Themes are available for all your loved ones and affect mood, style and sometimes imagery. Some themes may be premium and cost extra.

Termination

• You may close your account at any time.
• For serious violations (e.g. illegal content) we may suspend the account without notice.

Limitation of Liability

We do our best to keep the service available, safe and accurate. However, we cannot guarantee 100% availability or that every AI conversation will be exactly as you wish. Use is at your own risk.

AI Behavior & Accuracy: You acknowledge that the AI representations are generated by artificial intelligence. The AI may occasionally generate incorrect, nonsensical, or culturally inappropriate responses ("hallucinations"). Libbu is not responsible for the accuracy or tone of the content generated. The conversations are for entertainment and comfort purposes only and should never replace professional psychological or medical advice.

Changes to the Terms

• The terms may be updated when needed.
• We will inform you in advance of major changes.

Memory Credits

• Purchased memory credits never expire and are saved in your account.
• Each paid month of Premium access, including an active month in a prepaid Premium period, adds up to 3 Premium bonus memory credits. The Premium bonus balance is capped at 24. Purchased credits do not count toward the cap and do not expire. Failed payments add no bonus credits; cancellation or downgrade stops future monthly grants but does not remove credits already held.
• Used memory credits are not refundable. Unused memory credits are generally not refundable or transferable to other users except where required by applicable law.
• Memory credits can be used for paid creative experiences such as AI-generated portraits and oracle visions.
• Current memory credit package prices, currencies, taxes, and any delivery terms are shown before purchase at checkout. The final price displayed at checkout is the binding price for that purchase.